Disable auto-renew

Updating your renewal settings is easy but the steps to turn off auto-renewal depend on where you bought your SkinSort subscription.

Note: Turning off auto-renewal means your subscription will stay active until the end of your current billing period.

Subscriptions purchased via SkinSort.com:

1. Log in to your account at skinsort.com/login
2. Visit your Account Settings
3. Click 'Subscription' in the right sidebar under 'Settings'
4. Follow the on-page instructions to access the biling portal and cancel your subscription.

Subscriptions purchased via the iPhone app:

1. Open your iPhone's settings
2. Tap 'Apple ID, iCloud, Media & Purchases'
3. Tap 'Subscriptions'
4. Select SkinSort
5. Scroll down and select 'Cancel subscription'
6. Tap 'Confirm' to finalize the cancellation*

*If you see only the option to resubscribe, your auto-renewal is already disabled. For additional help, contact Apple's support team here.

Subscriptions purchased via the Google Play Store (Android app):

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Tap 'Payments & subscriptions'
4. Tap 'Subscriptions'
5. Select SkinSort
6. Tap 'Cancel subscription' and follow the prompts to confirm

A quick note on refunds:

If you subscribed through the App Store, your payment was processed by Apple and not SkinSort. As a result, all billing and refund requests for App Store subscriptions must be handled directly by Apple.

Still not sure where you subscribed? Need help with your account? Email us anytime at support@skinsort.com.