Why Can't I Log In to My SkinSort Account?

This guide covers the most common reasons you may be unable to access your SkinSort account and how to get back in.

Verify That You're Using the Correct Email Address

The most common cause of login issues is using a different email address than the one originally used to create your account.

If you have multiple email addresses, it's easy to accidentally sign in with the wrong one. Before troubleshooting further, double-check that you're entering the email address associated with your SkinSort account.

Not sure which email you used? Try any other email addresses you may have used when signing up.

Reset Your Password

If you've forgotten your password or suspect you're entering the wrong one, resetting your password is the solution.

To reset your password:

1. On the login page, select Forgot Password.
2. Enter the email address associated with your account and click Send Email.
3. Follow the instructions sent to your email to create a new password.

Password reset emails are typically delivered within a few minutes. If you do not receive the email, check your spam, junk, promotions, or filtered folders.

If the email still does not appear after several minutes, verify that you entered the correct email address and try again.

Check for Typing Errors

Even small mistakes can prevent a successful login.

Before signing in, check that:

• Your email address is spelled correctly.
• There are no extra spaces before or after your email address.
• Your password is entered correctly.
• Caps Lock is turned off.
• Your browser or device hasn't autofilled outdated login information.

Still Unable to Access Your Account?

If you've tried all of the steps above and still can't log in, our support team would be happy to help.

Please contact us at [email protected] and include:

• The email address you're trying to log in with
• Any error messages you're seeing
• Whether you're using the website, iOS app, or Android app

Providing this information helps us investigate the issue and get you back into your account as quickly as possible.