Premium Features Not Available After Purchase

If you've purchased a SkinSort Premium subscription but don't have access to Premium features, here are a few steps you can try to restore access.

Check that you’re logged into the correct account

One of the most common causes of missing Premium access is being logged into a different account than the one used to purchase the subscription.

If you have multiple email accounts, try signing in to any others you may have used.

Not Sure Which Account You Used?
If you're unsure which account is associated with your subscription, contact our support team and provide a copy of your subscription receipt, the approximate purchase date, and any email addresses you may have used. We'll help locate the correct account.

Restore Your Purchase

If you've already purchased Premium but SkinSort isn't recognizing your subscription, restoring your purchase can help sync your active subscription to your account. This is especially helpful after reinstalling the app, switching devices, or if your Premium access suddenly disappears.

To restore your purchase:
1. Open the SkinSort app.
2. Tap You on the tab bar.
3. Tap the settings icon on the top right corner.
4. Tap Restore In-App Purchases

If your subscription is active, your premium access should be restored automatically.

If you've tried all of the steps above and still don't have access to Premium, please contact our support team and include:

• The email address associated with your SkinSort account
• A copy of your purchase receipt
• Where your subscription was purchased (iOS app, Android app, or SkinSort web)
• A screenshot of any error message you're seeing

This will help us investigate and restore your access as quickly as possible.